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Trend Micro Deep Security - Software and Rule Update Import Validation Errors

    • Updated:
    • 30 Apr 2020
    • Product/Version:
    • Deep Security All
    • Platform:
Summary
Customers attempting to import updates to Trend Micro Deep Security components (Agents, Kernel Support, Deep Security Rule Updates) into Deep Security Manager from April 25, 2020, may encounter digital signature timestamp validation errors.

Affected customers will see the specific error presented through the Deep Security Manager user interface when a manual import is triggered, or via system events for automated processes.

An attempt to install a new deployment of Deep Security Manager will fail with the error certificate timestamp expired during the installation process.

In a multi-tenant Deep Security Manager deployment, creation of new tenants will fail with a signature validation failure.
Details
Public

For Existing Deep Security Deployments


Any existing updates that have previously been imported to Deep Security Manager can continue to be used.

To address issues with the import of new Deep Security components, Trend Micro has released the following updates:
  • April 26, 2020: Linux Kernel support updates released to ensure kernel support updates can be applied successfully after this date.
  • April 26, 2020Deep Security Rule Update to ensure rule updates can be applied successfully after this date.
  • April 29, 2020Deep Security Agent updates to ensure the import of Deep Security Agents will complete successfully after this date.
These updates can be used with all previously released, actively supported, releases of Deep Security Manager.

To address tenant creation failures in a multi-tenant deployment, administrators can use Deep Security Rule Update 20-020 (April 26, 2020) or later to create a tenant template and then use that template to successfully create new tenants.  Alternatively, administrators can upgrade the Deep Security Manager to any version released after April 27, 2020.

 

For New Deep Security Manager Installations


Trend Micro will provide a new release of Deep Security Manager for all actively supported Long-Term Support (LTS) releases as wall as a Deep Security Feature Release (FR) 12 update during the week of April 27, 2020.  Please use this new release of Deep Security Manager for all new Deep Security Security Software deployments to address this issue.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
000250833
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