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Trend Micro Apex One™ Critical Patch 2117 was pulled from the Trend Micro Download Center

    • Updated:
    • 13 May 2020
    • Product/Version:
    • Apex One All
    • Platform:
Summary

Trend Micro has pulled Apex One Critical Patch 2117 from download center due to an reported issue that caused agent failed to update CCSF_Win32.zip and CCSF_Win64.zip.

Details
Public

Trend Micro recommends customers to apply Apex One patch build 2146.

For customers who are not able to apply patch to fix this issue, please follow steps below for manual fixing:

  1. Log on to Apex One server
  2. Open a command prompt with administrative privilege and switch path to {Apex One server installation folder}\PCCSRV\Admin\Utility\Touch\
  3. Execute the following commands:
    • TmTouch.exe “{Apex One server installation folder}\PCCSRV\Pccnt\Common\CCSF_WIN32.zip”
    • TmTouch.exe “{Apex One server installation folder}\PCCSRV\Pccnt\Win64\X64\CCSF_X64.zip”
  4. Check Last Modified date of CCSF_WIN32.zip and CCSF_X64.zip and make sure they are updated.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Deploy
Solution Id:
000252237
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