Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

The Web console and Status Widget display errors due to non-default Community Name in Smart Protection Server (SPS) 3.2 / 3.3

    • Updated:
    • 31 Dec 2031
    • Product/Version:
    • Smart Protection Server 3.2
    • Smart Protection Server 3.3
    • Platform:
    • N/A
Summary

Customizing “Community Name” for SNMP Service in Smart Protection Server (SPS) 3.0/3.1 will cause the web console to display status errors after migrating to SPS 3.3 via the Migration Tool.

The Migration Tool was introduced in SPS 3.2 and 3.3 which provides a fast and easy way to migrate the settings and reputation database from old SPS 3.0 or 3.1. (As in the Appendix A, Smart Protection Server 3.2/3.3 Installation & Upgrade Guide)

However, if the “Community Name” is changed in “SNMP Service” setting in the old SPS, the new (migrated) SPS (3.2/3.3) will have trouble displaying the service/system status. Users will see the following errors:

  • On the web console, both File Reputation Service and Web Reputation Service shows a red X icon next to it.

    web console error

  • In the Real-Time Status Widget, the following error message is displayed:

    Real Time Status Widget error

Details
Public

To fix this issue, reset the Community Name of SPS:

  1. Log in to the SPS web console as Admin.
  2. Open the SNMP Service page via Administration > SNMP Service.
  3. Reset the "Community Name". Set the “Community Name” back to its default name which is “SmartProtectionServer” then click Save.
  4. Set it back to the customized name then click Save.
  5. Wait for about 1 minute then check the widget status and service status from the SPS web console.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000253105
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.