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Installing BundledJava in advanced for Apex One (Mac) plugin

    • Updated:
    • 15 May 2020
    • Product/Version:
    • Apex One (Mac)
    • Apex One 2019
    • OfficeScan XG
    • Platform:
Summary

This article provides the procedures for installing BundledJava for servers that are on OfficeScan XG, as a pre-requisite for Apex One (Mac). This can be used as reference for the following scenarios:

  • Customer the encounters error the following error when trying to install Apex One (Mac) Plugin:
    "An error in the Plug-in Service program occurred. Unable to install the Apex One (Mac) server. Install Java Runtime Environment (JRE) 1.8.112 or later."
  • Customer does not want to upgrade the OfficeScan server to Apex One, but wants to install Apex One (Mac) plugin.
Details
Public

To install the BundledJava, do the following:

  1. Create a backup/snapshot of the current state of the TMSM server.
  2. Download the Open JRE from https://www.azul.com/downloads/zulu/.

    Download Open JRE

     
    The older version (8u212-b04) will also work.
     
  3. Extract the downloaded package to local disk (e.g. c:\zulu8.38.0.13-ca-jre8.0.212-win_x64), and then rename the folder to "BundledJava".
  4. Copy the BundledJava folder to the OfficeScan folder.
  5. Open Command Prompt with admin permission, and run the following command to stop all Plugin manager service:
    net stop ofcaosmgr

    Stop Plugin Manager Service

  6. Configure the following Environment Variables in "System variables"
    • "JAVA_HOME" set to "C:\Program Files (x86)\Trend Micro\OfficeScan\BundledJava"
    • "CLASSPATH" set to ".;%JAVA_HOME%\lib\dt.jar;%JAVA_HOME%\lib\tools.jar"
    • "Path" set to add "%JAVA_HOME%\bin"

    System Variables

  7. Proceed with installation of Apex One (Mac) Plugin.
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Category:
Install
Solution Id:
000253181
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