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Integrating Control Manager (TMCM)/Apex Central with Microsoft Office 365/Google Mail

    • Updated:
    • 2 Mar 2021
    • Product/Version:
    • Apex Central All
    • Control Manager 7.0
    • Platform:
Summary

You want to migrate the mail service from a traditional on-premise model to a hosted service such as Microsoft Office 365 or Google Mail. However, Apex Central and TMCM does not support SMTP servers.

This article provides a workaround to be able to use Microsoft Office 365/Google Mail (SMTP Servers) as email service.

Details
Public

To use Microsoft Office 365/Google Mail (SMTP Servers) as email service, do the following:

  1. Install SMTP Service and Management Console.
    1. Go to Start > Administrative Tools > Server Manager.
    2. Click Features, and select Add Features.
    3. Select SMTP Server.
    4. Select also the Internet Information Services (IIS) Management Console and IIS 6 Management Console features if these are not yet installed.
  2. Start the SMTP service in services.msc and change the startup type to "Automatic".
  3. Open the IIS 6.0 Manager and expand the hostname.
  4. Right-click [SMTP Virtual Server #1] and select Properties.
  5. Configure the Connection settings. Follow the steps below:
    1. Under the Access tab, select Connections.
    2. Mark the All except the list below radio button, and add the following:
      • 127.0.0.1
      • IP Address of Apex Central

      Connections tab

  6. Change the Relay settings. Do the following:
    1. Under the Access tab, select Relay.
    2. Mark the Only the list below radio button, and add the following:
      • 127.0.0.1
      • IP Address of Apex Central

      Relay > Only the list below

  7. Go to Delivery tab, then do the following:
    • Change the Outbound Security settings:
      1. Click Outbound Security.
      2. Select Basic Authentication, and provide your Office 365/Google Mail Username and Password.
      3. Tick the TLS encryption check box.
      4. Click OK.
    • Configure the Outbound Connection settings:
      1. Click Outbound Connections.
      2. Set the TCP Port to "587".
      3. Click OK.
    • Set the SMTP Server:
      1. Click Advanced.
      2. In the Smart hosts field, add the SMTP provider Server FQDN.
      3. Click OK.
  8. Save the changes.
  9. Restart the IIS Service by executing the "iisreset" command in Command Prompt.
  10. Login to the TMCM/Apex Central console, and go to Notification Method Settings.
  11. In the Server FQDN or IP address field, set your TMCM/Apex Central IP address.
  12. In the Sender email address field, add the Office 365/Google Mail email address.
  13. Send a test email.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000254799
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