The destination server can be telnet to but using http(s) to download related files fails.
The tool's checkpoint is whether can you download the following files successfully:
- UpdateSource is Server:
https://Server-IP:ListenningPort/officescan/download/pattern/tscptn.zip
https://Server-IP:ListenningPort/officescan/download/saf.7z
https://Server-IP:ListenningPort/officescan/download/tmnewpnt.zip - UpdateSource is UA:
https://UA-IP:localServerPort/activeupdate/tscptn.zip
https://UA-IP:localServerPort /activeupdate/newpnt.zip
https://UA-IP:localServerPort /activeupdate/saf.7z - UpdateSource is TMAU:
For ApexOne: https://osce14-p.activeupdate.trendmicro.com/activeupdate/tscptn.zip
Please use Internet Explorer (IE) to download the files. Meanwhile, take a screenshot of the result, check the error of the result, and refer to the MS Error Code before collecting the following logs:
- HAR log - Refer to KB 1108298
- ofcdebug.log (on Server-side)
- IIS log (on Server-side)
- IIS config file (on Server-side)
- SATA log