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Destination server can be telnet to but fails to download files using http(s) in OfficeScan/Apex One

    • Updated:
    • 30 Jun 2020
    • Product/Version:
    • Apex One 2019
    • OfficeScan XG
    • Platform:
Summary

The destination server can be telnet to but using http(s) to download related files fails.

Details
Public

Please use Internet Explorer (IE) to download the files. Meanwhile, take a screenshot of the result, check the error of the result, and refer to the MS Error Code before collecting the following logs:

  • HAR log - Refer to KB 1108298
  • ofcdebug.log (on Server-side)
  • IIS log (on Server-side)
  • IIS config file (on Server-side)
  • SATA log
​
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000257063
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