Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Destination server can be telnet to but fails to download files using http(s) in OfficeScan/Apex One

    • Updated:
    • 30 Jun 2020
    • Product/Version:
    • Apex One 2019
    • OfficeScan XG
    • Platform:
Summary

The destination server can be telnet to but using http(s) to download related files fails.

Details
Public

Please use Internet Explorer (IE) to download the files. Meanwhile, take a screenshot of the result, check the error of the result, and refer to the MS Error Code before collecting the following logs:

  • HAR log - Refer to KB 1108298
  • ofcdebug.log (on Server-side)
  • IIS log (on Server-side)
  • IIS config file (on Server-side)
  • SATA log
​
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000257063
Feedback
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

This website uses cookies for website functionality and traffic analytics. Our Cookie Notice provides more information and explains how to amend your cookie settings.

Learn More Ok, got it