Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Apex One™ Patch 3 Enhanced Support Services Data Collection

    • Updated:
    • 29 Jul 2020
    • Product/Version:
    • Apex One All
    • Platform:
Summary

Trend Micro Apex One™ Patch 3 provides an option to enable enhanced support services, which enables Trend Micro to collect basic endpoint information that does not contain personally identifiable information (PII).

This article provides information on the data that is collected after customers agree to “Allow and continue installation”.

Details
Public

During Trend Micro Apex One™ Patch 3 installation, the following dialog appears providing the customer the option to enable enhanced support services on Security Agents.

Patch 3 installation dialog

If enabled, Apex One Security Agents start to regularly send the following data to Trend Micro servers.

CategoryData CollectedPurpose
Operating system/
Security Agent data
Apex One Security Agent GUID
OS architecture
OS version
OS display name
For Security Agent management
Installed servicesIs AD service installed?
Is Database service installed?
Is Web service installed?
Is Mail service installed?
The latest Microsoft KB/Hotfix version installed
The latest Microsoft KB/Hotfix version install time
To identify the risk level of endpoint
Detection logsBehavior Monitor log count
Predictive Machine Learning log count
Virus/Malware detection log count
Suspicious Connection Service log count
Web reputation log count
Suspicious Object (file) log count
 

Data is sent by Apex One Security Agent basecamp module and may require customer to configure their firewall settings.

 
Premium
Internal
Partner
Rating:
Category:
Configure; Update
Solution Id:
000259333
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.