Trend Micro Apex One™ Patch 3 provides an option to enable enhanced support services, which enables Trend Micro to collect basic endpoint information that does not contain personally identifiable information (PII).
This article provides information on the data that is collected after customers agree to “Allow and continue installation”.
During Trend Micro Apex One™ Patch 3 installation, the following dialog appears providing the customer the option to enable enhanced support services on Security Agents.
If enabled, Apex One Security Agents start to regularly send the following data to Trend Micro servers.
Security Agent data
|Apex One Security Agent GUID|
OS display name
|For Security Agent management|
|Installed services||Is AD service installed?|
Is Database service installed?
Is Web service installed?
Is Mail service installed?
The latest Microsoft KB/Hotfix version installed
The latest Microsoft KB/Hotfix version install time
|To identify the risk level of endpoint|
|Detection logs||Behavior Monitor log count|
Predictive Machine Learning log count
Virus/Malware detection log count
Suspicious Connection Service log count
Web reputation log count
Suspicious Object (file) log count
Data is sent by Apex One Security Agent basecamp module and may require customer to configure their firewall settings.
- Installation path: C:\Program Files\Trend Micro\Endpoint Basecamp
- File name: EndpointBasecamp.exe
- URL accessed: https://success.trendmicro.com/solution/000260744