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Apex One as a Service with Complimentary XDR licenses

    • Updated:
    • 6 Aug 2020
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro™ XDR collects and correlates deep activity data across multiple vectors - email, endpoints, servers, cloud workloads, and networks. This enables a level of detection and investigation that is difficult or impossible to achieve with SIEM or individual point solutions. With XDR Complimentary Access, you can now add XDR capabilities to 10% of your licensed seats for the length of your contract (e.g. 5,000 Apex One users = 500 free XDR licenses).

This article provides information about the process for on-boarding and migrating to a paid license.

Details
Public
 
Basic Rule: Complimentary XDR for Apex One as a Service only can be initiated from Apex Central SaaS.

Prerequisite for XDR Complimentary access

  • Have a valid Apex One License that is not expired or still in its grace period
  • No active XDR or Apex One EDR Full license
  • No active XDR or Apex One EDR trial license
  • XDR not previously activated & onboarded
  • Americas/Europe customers whose Apex One License seat count >= 100 or AMEA/Japan customers whose Apex One License seat count >=250
  • XDR availability depends on provisioning schedule for regions as below:
    • Last Update: 14 Jul 2020
    Data CenterXDR site (June)XDR Promotion Activation
    centralusUS✔️
    westeuropeEU✔️ (ETA Jul.15th)
    southeastasiaSG/AMEA (ETA Aug.1st)
    japaneastJP (ETA Sept.14th)
    australiaeastUS (ETA Aug.1st)
    canadacentralUS✔️

What will you see in your Apex One as a Service instance?

  • Pop-up for XDR promotion
     
    • Only the Admin (i.e. user account belongs to Administrators / Administrator_and_DLP_Compliance_Officer group) will see this pop-up.
    • If the XDR promotion pop-up has been displayed before, the Admin user can re-open the promotion pop-up by clicking the button on the promotion notification bar.
  • Promotion notification bar

How to proceed with the on-boarding process?

  1. Click [Get Trend Micro XDR Now] to redirect to the XDR Onboarding Portal.
  2. Users can easily log into the XDR Onboarding portal by SSO if they log into Apex Central with a CLP account.
  3. Once users log into the XDR Onboarding portal, it will prompt the XDR tutorial.
  4. Once users are on-boarded, the promotion notification bar will prompt different message.
  5. Your XDR Complimentary Licenses can be viewed in your CLP account.

    XDR license

How to migrate if you would like to use XDR on more agents and get access to Response features?

  1. You need to purchase an XDR Add-on license (SaaS).
  2. Once this license is active from CLP, you can convert Complimentary XDR to full mode via Apex One policy.
  3. Full XDR customers will see the promotion bar to the XDR console (by data center).
Customers using Apex One as a Service (Apex One SaaS) in Hybrid Mode (i.e. using Apex Central On-Premise to manage Apex One SaaS) will not see the Complimentary XDR promotion bar for Apex One SaaS, since the Apex Central On-Premise web console will not be able to display it.
Premium
Internal
Partner
Rating:
Category:
Configure; Migrate; Register
Solution Id:
000259520
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