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The Intrusion Prevention System (IPS) engine shows offline in Cloud One Workload Security

    • Updated:
    • 6 Aug 2020
    • Product/Version:
    • Cloud One - Workload Security All
    • Platform:
Summary

When the IPS engine shows offline, there are various possible root causes. Tt includes, but not limited to the following reasons: IPS feature installation failure, network issue between DSA and DSR/DSM, network driver not working, etc.

Details
Public

To find out the specific reason why the IPS engine shows offline, review the system event:

  1. Log on to the Deep Security Manager (DSM) console and go to Computers. Find the agent you want to check.

  2. Double-click on the agent and open its properties. Navigate to Overview > General, then click Intrusion Prevention Engine Offline to check.

An optional workaround would be to reinstall the IPS feature.

  1. Double-click on the agent and open its properties.
  2. Go to Overview > Intrusion Prevention, and set Configuration to "Off" then save it.
  3. Set Configuration to "On" and save it again.

If the reason is still not found, collect DSA diagnostic package and contact Trend Micro support for help.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000260741
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