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Security update status is "Out-of-Date" because of Advanced Threat Scan Engine (ATSE) rollback in Deep Security 20.0

    • Updated:
    • 11 Jan 2021
    • Product/Version:
    • Cloud One - Workload Security Not Applicable
    • Deep Security 20.0
    • Platform:
    • Windows
Summary
Customers that are using Deep Security Agent 20.0 release may encounter an Out-of-Date warning for the Security Update Status. This is due to the ATSE rollback to 11.000.1006.

 
 
This is a temporary issue due to the rollback. This will be resolved after the ATSE 12.5 has been released via iAU. Nonetheless, the Deep Security Agent is not affected whichever ATSE version it is using.
 
Details
Public

Below are the possible scenarios for this warning message:

  • Out-of-Date status is seen under the Deep Security Relay(DSR) Update Page.
    • If DSR has downloaded ATSE 12.000.1008 and it was reported to DSM, the DSM will have the Advanced Threat Scan Agent of 12.000.1008 record.
    • The DSA has rolled back to ATSE 11.000.1006 version, the Out-of-Date Status will show since DSM has record of ATSE 12.
  • Out-of-Date status is seen when the Engine Update is set to "Yes".
    • The DSR has rolled back to ATSE 11.000.1006 successfully.
    • If the Engine Update is set to "Yes", the Security Update Out-of Date status will be seen even if the security update is up-to-date.
    • To verify this setting, go to the Computer or Policy Level and navigate to Settings > General > Engine Update:

      If the Engine Update is set to No which is the default, the customer will see the Security Update Status as up-to-date.

Premium
Internal
Partner
Rating:
Category:
Install; Upgrade; Update
Solution Id:
000260747
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