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Removing expired Endpoint Sensor license from Apex One server

    • Updated:
    • 6 Aug 2020
    • Product/Version:
    • Apex One All
    • Trend Micro Endpoint Sensor All
    • Platform:
    • N/A
Summary

Previously, customers who have Endpoint Sensor license will not be able to see the Complimentary XDR promotion bar on Apex One web console, even if the prior license has expired.

It is now supported to remove the expired Endpoint Sensor license, and the Complimentary XDR promotion bar will be displayed.

Details
Public

Administrators can refer to the following procedure to remove the Endpoint Sensor license from Apex One server:

  1. Stop the Apex One Master Service.
  2. Back up the ofcserver.ini file from {Apex One server installation folder}\PCCSRV\Private.
  3. Open the ofcserver.ini file using a text editor.
  4. Remove the AC key record (e.g. AC=XX-XXXX …….) under [IES_LICENSE_INFO] section and save the ofcserver.ini file.
  5. Start the Apex One Master Service.
  6. Clear the browser cache and open the Apex One server web console.

The Complimentary XDR promotion bar should now appear.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000261047
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