Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Exporting logs with more than 5000 rows from the Trend Micro Web Security (TMWS) console

    • Updated:
    • 11 Aug 2020
    • Product/Version:
    • Platform:
Summary

This article discusses limitation in exporting logs from TMWS console. We can export logs up to 5000 rows only. Based on the current implementation of TMWS, it is difficult to support functions including exporting large chunk of logs.

 
Unfortunately, our back-end team no longer support manually exporting logs with more than 5000 rows. Should there be a need to export logs with more than 5000 rows, you can upgrade to TMWS Advance License, to get the syslog feature which enables log query more than the maximum limit.
 
Details
Public

For reference, below is a list showing the difference among the TMWS license types.

License TypeFunctions not Available
AdvanceNone
Standard
  • Cloud Virtual Analyzer
  • Data Loss Prevention
  • Predictive Machine Learning
  • Cloud syslog forwarding
  • Syslog forwarding on on-premises gateways
  • Cloud service filters
  • Cloud application access control
  • Role-based access control (RBAC) operator role
  • On-premises gateways more than 50
PremiumOn-premise
HybridNone
Add-on
  • The add-on license is NOT a standalone license.
  • Paired with the Standard license to provide all features of the Advance license
  1. Login to TMWS console.
  2. Go to Logs & Reports tab > Internet Access.
  3. Click on the table icon on the upper-right section of the console to query raw logs.

    Logs and Reports

  4. Select Export to CSV button. The snap-in window will appear for you to export the queried logs.

    Export Logs

  5. Click Export to proceed.

    Export CSV

  6. Click on the green spreadsheet icon to download the exported logs.

    Export Log file

  1. Login to TMWS console.
  2. Go to Logs & Reports tab > Cloud Syslog Forwarding.

    Syslog Forwarding

  3. For step-by step configuration of the cloud syslog forwarding feature, you may refer to the detailed steps from this document.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000261262
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.