Summary
This article discusses limitation in exporting logs from TMWS console. We can export logs up to 5000 rows only. Based on the current implementation of TMWS, it is difficult to support functions including exporting large chunk of logs.
Unfortunately, our back-end team no longer support manually exporting logs with more than 5000 rows. Should there be a need to export logs with more than 5000 rows, you can upgrade to TMWS Advance License, to get the syslog feature which enables log query more than the maximum limit.
Details
For reference, below is a list showing the difference among the TMWS license types.
| License Type | Functions not Available |
|---|---|
| Advance | None |
| Standard |
|
| Premium | On-premise |
| Hybrid | None |
| Add-on |
|
- Login to TMWS console.
- Go to Logs & Reports tab > Internet Access.
- Click on the table icon on the upper-right section of the console to query raw logs.
- Select Export to CSV button. The snap-in window will appear for you to export the queried logs.
- Click Export to proceed.
- Click on the green spreadsheet icon to download the exported logs.
- Login to TMWS console.
- Go to Logs & Reports tab > Cloud Syslog Forwarding.
- For step-by step configuration of the cloud syslog forwarding feature, you may refer to the detailed steps from this document.
