Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Endpoint Basecamp Revision History

    • Updated:
    • 14 Aug 2020
    • Product/Version:
    • Apex One All
    • Trend Micro XDR All
    • Platform:
    • N/A
Summary

Endpoint Basecamp is the enhanced support services and provides the following features for Trend Micro endpoint security products such as Apex One, XDR Endpoint DR Sensor).

  • Trend Micro endpoint security product deployment.
  • Pre-assessing the endpoint and list the required actions for Trend Micro endpoint security product deployment.
  • Collecting endpoint basic information (without PII) for the security optimization and recommendation.
  • Enhanced support service, troubleshooting from Trend Micro backend without customer involving.
Details
Public

Endpoint Basecamp Agent

VersionDateDetails
1.0.0.652August 13, 2020 (ETA)
  • Fix crashed issue if endpoint connects to internet through VPN.
1.0.0.609July 30, 2020
  • Added a new data center in Asia. The Agent will be moved to the Asia data center if the region of AC key is AMEA.
1.0.0.591July 24, 2020
  • Provide more visibility for certificate error on agent console and refine the wording.
1.0.0.587July 15, 2020
  • Added new data center in Europe. The Agent will be moved to EU data center if the region of AC key is EU.
1.0.0.521July 1, 2020
  • Supports the deployment of Freemium XDR Endpoint Sensor
  • Collection of the number of Apex One detection log and endpoint risk indicator for the recommended list in XDR inventory app.
  • Enhanced agent authentication
1.0.0.284May 27, 2020
  • Enhanced communication method between Endpoint Basecamp agent and tools.
1.0.0.233May 13, 2020
  • Fixed issues from static code scan.
1.0.0.192April 29, 2020
  • Enhanced retry mechanism.
  • Added a progress bar on the agent console.
  • Reports exception to the backend when the agent is abnormally terminated.
  • Enhanced script for integrated products.
1.0.0.87March 16, 2020
  • Initial Release.
Premium
Internal
Partner
Rating:
Category:
Update; SPEC
Solution Id:
000261929
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.