Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro XDR Data Collection Notice

    • Updated:
    • 22 Oct 2020
    • Product/Version:
    • Trend Micro XDR All
    • Platform:
Summary

The following sections outline the features that collect data, the data transmitted, and the locations on the related product consoles where you can disable the features.

To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

Details
Public

General XDR Service

Data Collected
  • Email
  • Phone number
  • Contact names
  • IP Address
Console LocationData provided to Trend Micro during on-boarding process and during normal service delivery.
Console SettingsAccount Management - Name and email required if additional accounts are created.

Configurable Additional Data Collection Using the Trend Micro XDR Console

Description fields
Data CollectedCustomer provided text
Console LocationVarious locations throughout the Trend Micro XDR product console

Optional: Free-Form Text field for customer user to provide additional information at their discretion. Please do not enter any personal or sensitive information.

Description fields

Share your Feedback
Data CollectedCustomer provided text

Optional- Customers may submit feature requests and ideas to the Trend Micro XDR Product team. Please do not input any personal or sensitive information into the feedback form.

Console Location[XDR Resource Center menu icon] > Share Your Feedback > Make a Suggestion
Console Settings
  • Make a Suggestion

Feedback window

Search App
Data CollectedSaved queries of search history, including:
  • Names (user, domain, file, object)
  • UserID
  • Email addresses
  • IP addresses
  • Browsing history
  • Command history

Optional: User can save the search parameters for future queries.

Console Location

Saved Search Queries

Trend Micro XDR Terms of Service (Endpoint Basecamp)
Data Collected
  • Endpoint name
  • IP address
  • Mac address

After customers agree to the Terms of Service, Privacy Notice and DataCollection Notice, the data collection can’t be disabled

Console Location

To enable: Trend Micro XDR Terms of Service > I agree to the Terms of Service, Privacy Notice, and Data Collection Notice > Get Started

XDR Terms of Service

To disable: Open Task Scheduler on each endpoint and disable the "Trend Micro Endpoint Basecamp" scheduled task.

Run Windows Task Scheduler > Click Task Scheduler Library > right-click Trend Micro Endpoint Basecamp > Disable

Task Scheduler

Email Inventory
Data Collected
  • Account name
  • User display name
  • Group name
  • User membership
  • Mailbox account
  • Email address

The data collection can't be disabled when customers use Email Inventory.

Console Location
  • To enable: Email Inventory > configure the following:
    • Use the Exchange Web Service Managed API for quarantine management
    • Use the Graph API to access all mailboxes
    • Access the user profiles and mailboxes
  • To disable: Click the Help icon > Contact Support, and open a support ticket.

    Contact Support

Console Settings 
Endpoint Inventory - Enable XDR capabilities
Data Collected
  • Command line
  • File name
  • File owner
  • File signer
  • Host name
  • IP address
  • Process owner
  • Registry data
  • User name
  • URL
  • Windows event log
Console Location
  • To enable: Endpoint Inventory > Available endpoints tab > [select endpoint] > Enable

    Endpoint Inventory

  • To Disable: Endpoint Inventory > Reporting to XDR tab > [select endpoint] > Disable

Disable Enpoint Inventory

Trend Micro XDR Data Center Locations

Country of PurchaseUSAEUJapanSGANZEU - UKCanada
Data Center Location for Azure
*Future Site for new Customers
East US – N. VirginiaWest Europe-NetherlandsTokyo, JapanSingaporeEast US – N. Virginia
*Canberra, Australia
West Europe-NetherlandsEast US – N. Virginia
Data Center Location for AWS
*Future Site for new Customers
East US – N. VirginiaFrankfurt, GermanyTokyo, JapanSingaporeEast US – N. Virginia
*Sydney, Australia
Frankfurt, GermanyEast US – N. Virginia
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000262137
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.