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Manually uninstalling Trend Micro Apex Central™

    • Updated:
    • 1 Sep 2020
    • Product/Version:
    • Apex Central All
    • Platform:
Summary

You need to manually uninstall Trend Micro Apex Central™ because the Windows Add/Remove function or the Apex Central uninstall program failed.

Details
Public

To manually uninstall Apex Central, follow the steps below:

  1. Remove Apex Central from IIS:
    1. From the IIS Manager, remove the following websites/folders under "Default Web Site" if they exist:
      • ControlManager (folder)
      • TVCS (folder)
      • TVCSDownload (folder)
      • WebApp (website)
    2. Remove the Application Pool "TMCMApplicationPool" if it exists.
    3. Remove Port 443 in bindings if it exists.
    4. Go to Server, and under the "ISAPI and CGI Restrictions" section, remove all entry which has "Trend Micro Control Manager CGI Extensions" in their description.
  2. Delete Apex Central services:
    1. Open Command Prompt with admin privileges.
    2. Type the following commands:
      • sc delete "Trend Micro Apex Central"
      • sc delete "Trend Micro Management Infrastructure"
  3. Remove the Apex Central Database:

    In the target database server, make sure that the database "db_ApexCentral" does not exist.

     
    • If the database exists, and it is a generated by a previous failed installation, delete that database instance.
    • If the database exists, but it belongs to another Apex Central server, then use a different database instance name upon re-installing Apex Central.
     
  4. Delete the following installation Folders:
    • C:\Program Files (x86)\Trend Micro\COMMON\TMI
    • C:\Program Files (x86)\Trend Micro\Control Manager
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Apex Central
  5. Delete the following registry keys if they exist:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\TrendMicro Infrastructure
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendMicro Infrastructure
    • Under HKEY_CLASSES_ROOT\Installer\Dependencies\, search for "Trend Micro Apex Central", and delete all folders that contain this key
    • Under HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\, search for "Trend Micro Apex Central", and delete all folders that contain this key
    • Under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\, search for "Trend Micro Apex Central", and delete all folders that contain this key
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMI
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TVCS
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\TMCM
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMCM
  6. Reboot the machine once the steps have been completed.
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Category:
Troubleshoot
Solution Id:
000265751
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