Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

How Trend Micro Email Security console displays the license details

    • Updated:
    • 11 Sep 2020
    • Product/Version:
    • Trend Micro Email Security All
    • Platform:
    • N/A
Summary

Understand how the Trend Micro Email Security (TMEMS) console shows the latest license details.

Details
Public

Trend Micro Email Security users may have multiple licenses in valid period, either the license is not yet expired or the license is still in grace period. If a user has both license types - Standard and Advanced, the TMEMS Advanced license will be used in higher priority. If the licenses are in the same type, the license with longer expiration date will be prioritized.

For example, if a customer has both TMEMS Advanced license and TMEMS Standard license, the console will use and reflect the details of the Advanced license. Once the grace period for this Advanced license has expired, TMEMS will automatically switch to show the Standard license details.

Since the Advanced license has more features, the logic design above will provide the maximum benefit for the users.

Premium
Internal
Partner
Rating:
Category:
Configure; SPEC
Solution Id:
000269135
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.