Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Agent Update: Action Required" pop-up window in Trend Micro Apex One (Mac)

    • Updated:
    • 14 Oct 2020
    • Product/Version:
    • Apex One (Mac)
    • Platform:
    • N/A
Summary

Trend Micro Apex One (Mac) users may receive this browser pop-up after upgrading to Apex One (Mac) Agent version 3.5.3617 and later.

Agent Update: Action Required
The Trend Micro Toolbar for Mac extension has been added.
Enable this extension to update the Security Agent that
protects you against online threats and scams.

Agent Update: Action Required

Details
Public

Users would need to click Enable Extension to install a browser add-on in Safari, Firefox, or Google Chrome to allow scanning of HTTPS websites should Web Reputation Services be enabled.

The pop-up should only appear once when user selects Enable Extension in the browser used.

Though not recommended, customers who want the pop-up disabled can submit a case with Trend Micro Technical Support. For any further concerns, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000273346
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.