"Agent Update: Action Required" pop-up window in Trend Micro Apex One (Mac)

- Updated:
- 25 Nov 2020
- Product/Version:
- Apex One (Mac)
- Platform:
- N/A

Summary

Trend Micro Apex One (Mac) users may receive this browser pop-up after upgrading to Apex One (Mac) Agent version 3.5.3617 and later.

Agent Update: Action Required
The Trend Micro Toolbar for Mac extension has been added.
Enable this extension to update the Security Agent that
protects you against online threats and scams.

Agent Update: Action Required

Details

Users would need to click Enable Extension to install a browser add-on in Safari, Firefox, or Google Chrome to allow scanning of HTTPS websites should Web Reputation Services be enabled.

The pop-up should only appear once when user selects Enable Extension in the browser used. Users who have skipped this option and would want to manually enable the add-on can follow the steps in the KB article: Manually Enabling the Apex One (Mac) Browser Extension.

Though not recommended, customers who want the pop-up disabled can submit a case with Trend Micro Technical Support.

For any further concerns, please contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

000273346

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