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Trend Micro Apex One (Mac) "Set Up Required Permissions" prompt

    • Updated:
    • 20 Oct 2020
    • Product/Version:
    • Apex One (Mac)
    • Apex One as a Service
    • Platform:
Summary

Trend Micro Apex One (Mac) needs Full Disk Access and System Extension to run. Users may receive the following prompt when running Apex One (Mac) version 3.5.3617 and later.

Setup Required Permission

Details
Public

Below would be the flow and tutorial on how to set up these permissions:

  1. Click Continue in the "Set Up Required Permissions" window.
  2. Allow the Trend Micro Certificate.
    Apex One (Mac) uses Kernel Extension. Apple introduced a feature in MacOS High Sierra (10.13) which requires user approval before loading new third-party kernel extensions. Trend Micro Certificate needs to be allowed for the kernel extension to be loaded to the system.

  3. Allow System Extension.
    Apex One (Mac) uses the Endpoint Security and NetFilter extension. These need to be added under System Extensions to use functionality of the MacOS.

  4. Allow Full Disk Access.
    Full Disk Access blocks applications without permission from accessing files on the drives. This will give the Endpoint Security extension privileges to read and write on the disks for scanning.

The prompt should only appear once when all permissions have been set.

For any further concerns, please contact Trend Micro Technical Support.

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Rating:
Category:
Troubleshoot
Solution Id:
000273577
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