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"Trend Micro Common Client Multi-Session Process Management Service stopped working" error message appears when security agent unloads in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 29 Sep 2020
    • Product/Version:
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.7
    • Platform:
    • N/A
Summary

"Trend Micro Common Client Multi-Session Process Management Service stopped working" error message pops up when the security agent unloads automatically after the installation or after an update.

problem

Event Viewer Logs:

event viewer error

Details
Public

To resolve the issue, do the following:

  1. Unload the security agent.

  2. Copy the following .dll files from "C:\Program Files (x86)\Trend Micro\Client Server Security Agent" to "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\Misc":

     
    If only some .dll files are missing only copy those that are needed from the ...\Client Server Security Agent folder to the ...\Misc folder.
     
    • TmNotify.dll
    • libeay32.dll
    • ssleay32.dll
    • DatFHS.dll
    • tmdbg20_64x.dll
    • OfcPIPC_64x.dll
  3. Reload the agent.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000274497
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