"Trend Micro Common Client Multi-Session Process Management Service stopped working" error message appears when security agent unloads in Worry-Free Business Security Services (WFBS-SVC)

- Updated:
- 29 Sep 2020
- Product/Version:
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services 6.7
- Platform:
- N/A

Summary

"Trend Micro Common Client Multi-Session Process Management Service stopped working" error message pops up when the security agent unloads automatically after the installation or after an update.

Event Viewer Logs:

Details

To resolve the issue, do the following:

Unload the security agent.
Copy the following .dll files from "C:\Program Files (x86)\Trend Micro\Client Server Security Agent" to "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\Misc":

If only some .dll files are missing only copy those that are needed from the ...\Client Server Security Agent folder to the ...\Misc folder.
- TmNotify.dll
- libeay32.dll
- ssleay32.dll
- DatFHS.dll
- tmdbg20_64x.dll
- OfcPIPC_64x.dll
Reload the agent.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

000274497

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.