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Server Migration Tool cannot mirror Apex One/OfficeScan domain structure to Apex One as a Service

    • Updated:
    • 14 Oct 2020
    • Product/Version:
    • Apex One All
    • Apex One as a Service
    • OfficeScan All
    • Platform:
Summary

You would like to mirror the entire Apex One/OfficeScan domain structure to Apex One as a Service with Server Migration Tool. However, the imported domain tree does not reflect correctly on both sides.

Details
Public

When using Server Migration Tool, it will duplicate entire settings/configuration/GUIDs. It’s okay to use when importing to a new server as long as the old server will be disconnected.

However, if you want to keep both servers alive (i.e. mirror on-premise domain structure to SaaS environment), it would cause some issues.

To resolve the issue:

  1. When executing Server Migration Tool, add a parameter to refresh GUIDs:

    > ServerMigrationTool.exe GenDomainGuid

  2. Use the exported file to import it, so that the new server will have the same domain structure without issues.
 
This is applicable not just for On-Premise-to-SaaS migration, but also for On-Premise-to-On-Premise environments.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Migrate
Solution Id:
000277824
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