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Smart Protection Server disconnected for Smart Scan with error "ICRC_WARNING_UPD_GEN_FULLMARK_FAIL"

    • Updated:
    • 16 Oct 2020
    • Product/Version:
    • Deep Security 12.5
    • Smart Protection Server 3.3
    • Platform:
Summary

There is an alert for the Anti-Malware module for "Smart Protection Server Disconnected for Smart Scan" with the event details showing "ICRC_WARNING_UPD_GEN_FULLMARK_FAIL" error message.

This error occurs on Linux servers with issues in the locale which causes the update. To confirm this, run the locale or locale -a command on the server and check if the following symptoms will occur:

  • locale:

    locale: Cannot set LC_CTYPE to default locale: No such file or directory
    locale: Cannot set LC_MESSAGES to default locale: No such file or directory
    locale: Cannot set LC_COLLATE to default locale: No such file or directory

  • locale -a:

This indicates that there is no available Locale in the system.

Details
Public

To resolve this issue:

  1. Perform any of the following options to fix the locale:
    • /etc/default/locale file, comment the following and save it.

      #LANG="en_US.UTF-8"

    • Generate this missing locale by:

      locale-gen "en_US.UTF-8"{{}}

    • Perform the following command, and follow the wizard to complete setting system locale.

      dpkg-reconfigure locales

    • Consult with the OS provider on how to fix the locale.
  2. Restart the agent service:

    service ds_agent stop
    service ds_agent start

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Rating:
Category:
Troubleshoot
Solution Id:
000278086
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