Trend Micro has received reports of DLP service startup issues on Windows 7 after the Oct 21st Batch 1 maintenance.
Fix will be included on Oct 28 Batch 2 maintenance.
New and existing provisions that were updated during Oct 21 (Batch 1) will be patched on Oct 28th along with Batch 2.
Impact during maintenance period
- New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period
- Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period
- The downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
Batch 2 - 10/28/2020
|Region||Start Date/Time||End Date/Time|
|Central US & Canada Central Datacenter||2020-10-28 03:00:00 (GMT+0)||2020-10-28 16:00:00 (GMT+0)|
|West Europe Datacenter||2020-10-28 01:00:00 (GMT+0)||2020-10-28 11:00:00 (GMT+0)|
|Southeast Asia Datacenter||2020-10-28 06:00:00 (GMT+0)||2020-10-28 16:00:00 (GMT+0)|
|Australia East & Japan Datacenter||2020-10-28 09:00:00 (GMT+0)||2020-10-28 16:00:00 (GMT+0)|
Please refer to this article for the monthly maintenance schedule and release notes.
For support assistance, please contact Trend Micro Technical Support.