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Trend Micro Apex One™ as a Service Urgent Maintenance

    • Updated:
    • 27 Oct 2020
    • Product/Version:
    • Platform:
    • N/A
Summary

Trend Micro has received reports of DLP service startup issues on Windows 7 after the Oct 21st Batch 1 maintenance.

Fix will be included on Oct 28 Batch 2 maintenance.

New and existing provisions that were updated during Oct 21 (Batch 1) will be patched on Oct 28th along with Batch 2.

Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 2 - 10/28/2020

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central Datacenter2020-10-28 03:00:00 (GMT+0)2020-10-28 16:00:00 (GMT+0)
West Europe Datacenter2020-10-28 01:00:00 (GMT+0)2020-10-28 11:00:00 (GMT+0)
Southeast Asia Datacenter2020-10-28 06:00:00 (GMT+0)2020-10-28 16:00:00 (GMT+0)
Australia East & Japan Datacenter2020-10-28 09:00:00 (GMT+0)2020-10-28 16:00:00 (GMT+0)

Please refer to this article for the monthly maintenance schedule and release notes.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure; SPEC
Solution Id:
000279604
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