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"SOCKET failed to create socket" error on InterScan Messaging Security Virtual Appliance

    • Updated:
    • 29 Oct 2020
    • Product/Version:
    • Interscan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A
Summary

After rebooting the InterScan Messaging Security Virtual Appliance (IMSVA) installed on a virtual machine, it fails to boot up completely and the following error appears:

Details
Public

To resolve the issue:

  1. Power off the IMSVA virtual machine.
  2. Remove the network adapter.
  3. Add a new network adapter, and then power on the virtual machine. It should now boot up completely.
  4. Take note of the new MAC address, which will be used later. It will still be inaccessible using PuTTY because the new network adapter is not yet bound on the IMSVA.
  5. Open the IMSVA console from the vCenter.
  6. Log in using a root account.
  7. Type the command "ip link show" to display all active ethernet.
    In the sample below, notice that it is now using eth2, which was previously eth1.

  8. Go to /etc/sysconfig/network-scripts and check the network interface configuration file.
    The sample below still has eth0.

  9. Modify ifcfg-eth0 using vi ifcfg-eth0.
  10. Change the "DEVICE" name to eth2 and the "HWADDR" to the MAC address of your new network adapter.

  11. Open etc/udev/rules.d/70-persistent-net.rules and verify if eth2 has the correct MAC address.
  12. Reboot the IMSVA. The IMSVA console should now be accessible after the reboot.
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Rating:
Category:
Troubleshoot
Solution Id:
000280065
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