Trend Micro will disable TLS 1.0 and TLS 1.1 on the following products on November 16, 2020:
- Admin Console of Trend Micro Hosted Email Security
- End-User Quarantine Console (EUQ)
Since TLS 1.0 and TLS 1.1 are not considered safe anymore, this action will improve the security and compliance for HES. For more details, refer to this article: TLS 1.0 and TLS 1.1 Are No Longer Secure.
Please plan to upgrade your browser version or enable only TLS 1.2 and above in your browser.
Here is a sample reference on how to change to an acceptable TLS version: Enabling TLS 1.2 on web browsers. For further details, check for related articles on your preferred web browser.
For any issues or concerns, contact Trend Micro Technical Support.
Frequently Asked Questions
- Will this affect SMTP TLS Delivery?
Answer: There will be no impact on the email flow.
- What will be the user experience or potential problems?
Answer: Usually, there will be no impact if your browser can support TLS 1.2 or above. If your browser does not support TLS 1.2 or above, it will result in failure to access HES Admin Console and End-User Quarantine Console.
- Is there any action required for the customers?
Answer: In general, no action is required on the customer’s side. However, if you have an access issue because your browser does not support TLS 1.2 or above, please refer to this article: Enabling TLS 1.2 on web browsers.