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Certificate requirement for Apex Central in air-gapped environment

    • Updated:
    • 12 Nov 2020
    • Product/Version:
    • Apex Central 2019
    • Platform:
Summary

This article lists the required certificates when using Apex Central in an air-gapped environment or non-patched server.

 
In air-gapped environment, servers were considered to have no internet connectivity (e.g. not able to obtain Windows Update).
 

This can also be automatically solved by installing the latest Windows Update.

 
Without the required certificates in place, Apex Central may not be able to deploy policies to managed products (e.g. Apex One)
 
The following error could happen if required certificate does not exist:
2020-10-15 09:49:42,980 265 [1] WARN  - [AuthCodeChecker] False: IsPassed(D:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\Bin\OSCE_iAC.dll)  [0]
2020-10-15 09:49:42,996 281 [1] WARN  - [AuthCodeChecker] False: IsPassed(D:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\Bin\OSCE_iES_SchedulerHandler.dll)  [0]
2020-10-15 09:49:43,012 296 [1] WARN  - [AuthCodeChecker] False: IsPassed(D:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\Bin\WebAPIEDREntry.NET.dll)  [0]
Details
Public
  1. Open the certificate and click Install Certificate...
  2. Once the Certificate Import Wizard appears, click Next.
    For Windows 2012, select Local Machine and click Next.
  3. Select Place all certificates in the following store and click Browse.
  4. Check Show physical stores > Trusted Root Certification Authorities > Local Computer and click OK.

    Certificate Store


    For Windows Server 2016 or later version, choose Trusted Root Certification Authorities.

    Certificate Store

     
    Refer to this article for more details.
     
  5. Click Finish. A pop-up window will notify you that the import was successful.

    Import Successful

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Category:
Troubleshoot
Solution Id:
000281938
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