Enabling Remote Support to Permit Trend Micro Support Engineers to Access the Trend Micro XDR Console for Troubleshooting and Debug Log Collection

- Updated:
- 24 Nov 2020
- Product/Version:
- Trend Micro XDR All
- Platform:

Summary

This artilce shows you how you can allow Trend Micro Support Engineers to access your Trend Micro XDR Console for troubleshooting and debug log collection by enabling Trend Micro XDR Remote Support.

Details

To Enable Trend Micro XDR Remote Support, perform the following steps:

Login to your Trend Micro XDR Portal.
On the side menu, go to Administration and select Remote Support.
Click the toggle for Trend Micro remote support to switch it on.
Once troubleshooting or log collection is completed, switch off the Trend Micro remote support.

Rating:

Category:

Configure

Solution Id:

000282717

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