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Enabling Remote Support to Permit Trend Micro Support Engineers to Access the Trend Micro Vision One Console for Troubleshooting and Debug Log Collection

- Updated:
- 23 Sep 2021
- Product/Version:
- Trend Micro Vision One All
- Platform:

Summary

This article shows you how you can allow Trend Micro Support Engineers to access your Trend Micro Vision One Console for troubleshooting and debug log collection by enabling Trend Micro Vision One Remote Support.

Details

To enable Trend Micro Vision One Remote Support, perform the following steps:

Log in to your Trend Micro Vision One Portal.

^{Click the image to enlarge.}
On the side menu, go to Administration > Support Settings.
Click the toggle for Trend Micro remote support to switch it on.

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Once troubleshooting or log collection is completed, switch off the Trend Micro remote support.

Rating:

Category:

Configure

Solution Id:

000282717

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