For customer awareness of the ransomware campaign (Ryuk), OfficeScan XG SP1 and Apex One SaaS / On-premise will have the following banner message displayed in the web console:
Once you click More Information, it will redirect to https://success.trendmicro.com/assessmentwizard for further evaluation.
The banner message was published on Nov. 26, 2020
Once you click More Information and open https://success.trendmicro.com/assessmentwizard, a BSP account login will be required:
You will be guided on how to retrieve the server GUID for further query.
You will be asked to input the server GUID to query the SPN data. If you have not enabled SPN feedback, it will only display general tips:
If your GUID and SPN data match, it will prompt matched entries for you to follow up. You may also create a case to contact Trend Micro Technical Support for further assistance. Here’s an example: