Banner message for Ryuk awareness on OfficeScan XG SP1 and Apex One SaaS web console

- Updated:
- 12 Feb 2021
- Product/Version:
- Platform:
- N/A

Summary

For customer awareness of the ransomware campaign (Ryuk), OfficeScan XG SP1 and Apex One SaaS / On-premise will have the following banner message displayed in the web console:

OfficeScan XG SP1
Apex One SaaS / On-premise

Once you click More Information, it will redirect to https://success.trendmicro.com/assessmentwizard for further evaluation.

Details

Scope

https://osce12-p.activeupdate.trendmicro.com/activeupdate
https://osce14-p.activeupdate.trendmicro.com/activeupdate

Only OfficeScan XG SP1 and Apex One (SaaS/On-premise) English version will have this message displayed.

Schedule

The banner message was published on Nov. 26, 2020

Once you click More Information and open https://success.trendmicro.com/assessmentwizard, a BSP account login will be required:
You will be guided on how to retrieve the server GUID for further query.
You will be asked to input the server GUID to query the SPN data. If you have not enabled SPN feedback, it will only display general tips:
If your GUID and SPN data match, it will prompt matched entries for you to follow up. You may also create a case to contact Trend Micro Technical Support for further assistance. Here’s an example:

There is currently no option to remove the banner. If you have a valid business justification for doing so, please file a feature request.

Rating:

Category:

Update

Solution Id:

000282731

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.