To bring up customer awareness of ransomware campaign (Ryuk), OfficeScan XG SP1 and Apex One SaaS / On premise will display a banner message on web console:
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OfficeScan XG SP1
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Apex One SaaS / On-premise
Once customer clicked “More Information” button, it will redirect to https://success.trendmicro.com/assessmentwizard for further evaluation process.
Scope
- https://osce12-p.activeupdate.trendmicro.com/activeupdate
- https://osce14-p.activeupdate.trendmicro.com/activeupdate
Schedule
The banner message will be published on Nov. 26, 2020
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Once the customer clicked More Information and opened https://success.trendmicro.com/assessmentwizard, it will require a BSP account login first:
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It would guide the customer on how to retrieve the server GUID for further query.
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It will ask the customer to input the server GUID to query the SPN data. If the customer has not enabled SPN feedback, it will only display general tips:
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If GUID belongs to this customer and the SPN data matched, it will prompt matched entries for customer to follow up. Customers may also create a case to contact Trend Micro Technical Support for further assistance. Here’s an example:
