Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Installing Linux Deep Security Agent fails when Linux Endpoint Sensor Agent is installed

    • Updated:
    • 27 Nov 2020
    • Product/Version:
    • Cloud One - Workload Security All
    • Deep Security All
    • Platform:
    • Linux
Summary

When installing Deep Security Agent(DSA) on a host with an existing Linux Endpoint Sensor (used for XDR Integration), the installation will fail. 

DSA can't be installed successful and the error shows as below, which means these files already exist.

Details
Public

DSA can't be installed successful if the host has been installed with the Linux Endpoint Sensor agent, because it is not compatible with DSA.

It is recommended to do the following steps to resolve the issue and avoid two endpoint entities with same machine showing on XDR Endpoint Inventory UI.


To resolve the issue, do the following steps:

Step 1: Uninstall XBC agent: Move to tmxbc installation folder and uninstall it.

Step 2: Uninstall Linux Endpoint Sensor agent

You can refer to this article: https://help.deepsecurity.trendmicro.com/20_0/on-premise/uninstall.html

Step 3: Install DSA

For installation steps you may refer here: https://help.deepsecurity.trendmicro.com/20_0/on-premise/agent-install.html
 

Premium
Internal
Partner
Rating:
Category:
Deploy; Install
Solution Id:
000282736
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.