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Error "Database disk image is malformed" in Deep Security Agent

    • Updated:
    • 26 Nov 2020
    • Product/Version:
    • Platform:
Summary

The following error appears on the Agent console:

Unable to complete the operation due to the following error on the Agent/Appliance: database disk image is malformed[11]: database disk image is malformed.

Details
Public

To solve the issue:

  1. From the affected machine, open Services (services.msc).
  2. Stop the Trend Micro Deep Security Agent service. Agent self-protection may need to be temporarily turned off initially.
    1. Navigate to Computer > (Affected Agent) > Settings > General tab.

    2. Stop Trend Micro Deep Security Agent Service.

  3. Go to the folder C:\ProgramData\Trend Micro\Deep Security Agent\li\ and delete the lca.db file.

  4. Go to the services.msc and start the Trend Micro Deep Security Agent service.

  5. Go to the Deep Security Manager console and look for the affected machine.
  6. Do a clear warning error and check status.
  7. Enable Log Inspection feature again.
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Rating:
Category:
Troubleshoot
Solution Id:
000282749
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