Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Google Chrome and Microsoft Edge are Not Responding when OfficeScan XG Agent is Enabled

    • Updated:
    • 9 Dec 2020
    • Product/Version:
    • OfficeScan XG
    • Platform:
    • N/A
Summary

Trend Micro has received reports that the Microsoft Edge browser (version 87.0.664.52) & Google Chrome (version 87.0.4280.88) may fail to start on system with OfficeScan XG Security Agent.

Details
Public

After investigating this issue, it was determined to be due to a conflict with the OfficeScan Security Agent Program Inspection Monitoring module. Trend Micro has uploaded a new “Program Inspection Monitoring Pattern” 283081 to resolve this issue.

Please perform component updates and deploy the latest pattern to the OfficeScan Security Agents:

  1. Log into the OfficeScan web console.
  2. Go to Updates > Server > Manual Update.
  3. Ensure that "Program Inspection Monitoring Pattern" is ticked under Behavior Monitoring Components.

    Server Manual Update

  4. Click Update and wait for it to finish.
  5. Go to Updates > Summary.
  6. Scroll down to Behavior Monitoring Components and ensure that Program Inspection Monitoring Pattern has version 283081 (or above).

    Agent Status Update

  7. Verify if the same pattern reflects on the agent side.
Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
000283026
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.