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Trend Micro Apex One Patch 4 Build 9120 is now available

    • Updated:
    • 9 Dec 2020
    • Product/Version:
    • Apex One
    • Platform:
    • N/A
Summary

Apex One patch 4 build 9120 has been released and is now available on Trend Micro's Download Center.

This patch addresses the Apex Central policy deployment issue reported from a previous release (Patch 4 Build 9113). Installing Patch 4 Build 9113 from pre-patch 3 builds (i.e. earlier than Build 8378) would trigger this issue.

Details
Public

Package Download and Readme

Recommendations

Trend Micro recommends customers to apply this Patch 4 Build 9120 if not yet upgraded.

Customers who previously applied Patch 4 build 9113, it is advised to install Build 9120 as well.

For customers who not yet able to apply Patch 4 Build 9120 but want to fix this issue, do the following for manual recovery:

  1. On Apex One server, go to {Apex One Server installation folder}\PCCSRV\CmAgent\ and extract ProductInfo.xml from ProductUI.zip.
  2. Edit ProductInfo.xml with text editor, find “<ProductVersionInfo TargetVersion="14.0" MenuVersion="1.2" Language="en_US">” and change MenuVersion from 1.2 to 1.5.
  3. Compress ProductUI.zip again with revised ProductInfo.xml
  4. Open {Apex One Server installation folder}\PCCSRV\CmAgent\Product.ini with text editor.
  5. Find MenuVersion=1.3 and change it to 1.5, save and exit.
  6. Restart Apex One Apex Central Agent service.
  7. Try to deploy policy from Apex Central and see if the issue resolved.

For support assistance, please contact Trend Micro Technical Support

Premium
Internal
Partner
Rating:
Category:
Install; Update
Solution Id:
000283072
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