This notification is an important reminder that Trend Micro OfficeScan version XG / XG SP1 will reach its official End-of-Life (EOL) date on March 31, 2021. Customers who have not yet upgraded to Apex One / Apex One as a Service (the succeeding version of OfficeScan XG) should make arrangements to do so as quickly as possible in order to ensure there are no disruptions in your organization’s endpoint security after this date.
Below are a few important FAQs regarding the upcoming EOL:
After the EOL date of March 31, 2021, standard support services for OfficeScan XG / XG SP1 will no longer be officially available. This also means that Trend Micro will no longer develop hot fixes or patches for this version. Regular pattern updates may continue for a limited time after this date, but it is not guaranteed and may stop at any time after the EOL date.
First and foremost, as mentioned above, OfficeScan XG / XG SP1 will be officially be considered EOL, which means that Trend Micro may not be able to assist you with any product support or malware issues you may encounter on this version.
Second, Apex One / Apex One as a Service includes several new key features and enhancements, especially around areas such as Offline Predictive Machine Learning, File-less Attack Protection, and support for the latest client operating systems (Windows 10). For more information, check out the complete list of new features in Apex One.
An important technical reason to upgrade is that any vulnerabilities that may be found in OfficeScan will only be addressed and fixed in the currently supported versions of the product. This means that users on unsupported versions may be potentially exposed.
Trend Micro has a comprehensive online document library for Apex One available to our customers.
Customers may find a list of all currently supported versions and their Stop Support (EOL) date (if announced) in this article: Supported Trend Micro Products. The said article is periodically updated as new versions are released and new EOL dates are added.
Please feel free to reach out to your authorized Trend Micro support representative if you have any question regarding Apex One / Apex One as a Service or this notification in general.
Again, we strongly encourage customers who have not yet upgraded to Apex One / Apex One as a Service to make arrangements as soon as possible to ensure that there are no unintended disruptions in your organization’s endpoint security.