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Apex One™ Patch 4 / OfficeScan XG Enhanced Support Services Data Collection

    • Updated:
    • 14 Jan 2021
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
    • N/A
Summary

Apex One™ Patch 4 / OfficeScan XG SP1 Patch 4 enhanced support services enables Trend Micro to collect basic server information that does not contain personally identifiable information (PII).

This article provides information on the data that is collected.

Details
Public

With Apex One™ Patch 4 / OfficeScan XG SP1 Patch 4 installed, Apex One server will feedback the following data once when enhanced support services firstly started.

  • Server Version
  • Server Build
  • Server GUID
  • Activation Code (AC)
  • Time zone
 

Data is sent by Endpoint Basecamp module and may require customers to configure their firewall settings.

  • Installation path: C:\Program Files\Trend Micro\Endpoint Basecamp
  • File name: EndpointBasecamp.exe

Reference KB: URLs to be allowed through the firewall of Trend Micro XDR

This is part of a future update channel that will be used for rapid deployment of solution patches.

Afterwards, enhanced support services will not send any more feedback data. Instead, it will connect to the backend on an hourly basis for task checking / pulling (if any).

This is an expansion of the existing enhanced support services, refer to the KB article: Trend Micro Apex One™ Patch 3 / OfficeScan XG Enhanced Support Services Data Collection, for more details and removal instructions.

Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
000283789
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