Summary
Understand how the rate limit works in Trend Micro Email Security
Details
Below are the rate limit values:
| Direction | Inbound | Outbound |
|---|---|---|
| By IP address | 500 messages per minute per sender IP address | 1,000 messages per 5 minutes per sender IP address |
| By email address | 200 messages per minute per recipient email address | 500 messages per 10 minutes per sender email address |
If any of these rate limits is reached, message delivery will be delayed until the rate goes below the limit at a later time. For more details on this scenario, see "Rate limit temporarily exceeded" shows as Block Reason for blocked or delayed emails.
Company may not, and Company’s employees and other users are not authorized or permitted to distribute, publish, or send through the Trend Micro Email Security service: (1) any spam or bulk mail, including, without limitation, any multiple unsolicited advertisements, solicitations, commercial e-mail messages, informational announcements, “mail-bombing,” or promotional messages of any kind; or (2) messages or files that create the potential for disruption or overuse of Trend Micro’s networks, interconnects, and/or servers, by virtue of quantity, size or otherwise. Any non-compliance with the foregoing by Company shall be sufficient cause for Trend Micro to suspend, disable, or terminate all access to and use of such Trend Micro Email Security service by Company.
