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Troubleshooting Amazon Simple Email Service (SES) and Deep Security Manager (DSM) Email Alerts Integration

    • Updated:
    • 5 Jan 2021
    • Product/Version:
    • Deep Security 12.0
    • Deep Security 12.5
    • Platform:
Summary

Know how to isolate email alert issues with DSM and Amazon SES integration after performing the steps from Configure SMTP settings for email notifications.

Details
Public

Refer to the following DSM configuration:

  1. Configure SMTP and alert event forwarding.
    1. SMTP: Web console > Administration > System Settings > SMTP

      You can click Test SMTP Settings. DSM will try to connect to SMTP mail server using the credentials. Note that this test will not send an email.

      The SMTP server address should match the server name at AWS SES console > SMTP Settings.

      The IAM access and secret keys applied on the console should have the following policy:

      "Statement": [{"Effect":"Allow","Action":"ses:SendRawEmail","Resource":"*"}]

    2. Alert Event Forwarding: Web console > Administration > System Settings > Alerts

  2. Make sure that all email addresses entered on DSM console (sender, recipient, and bounce) are verified on Amazon SES.

    Failing to verify any of the email will cause an "Email Failed 554 Message Rejected: Email is not verified" event in DSM.

  3. SES reputation should be healthy. You can find this in the AWS SES console > Reputation Dashboard.

  4. You may also try to send a test email using "Send a Test Email" in AWS SES Console > Email Addresses. If you do not receive the test email using AWS SES console, please check with your mail administrator.

  5. If the issue persists after troubleshooting, contact technical support and provide DSM diagnostic package.
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Rating:
Category:
Troubleshoot
Solution Id:
000283855
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