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The Endpoint Basecamp deployment script fails when Application Control is enabled

    • Updated:
    • 18 Jan 2021
    • Product/Version:
    • Deep Security
    • Platform:
Summary

When installing the Trend Micro Vision One Endpoint Basecamp agent via the Endpoint Basecamp deployment script and the Deep Security Application Control module is enabled the installation would fail.

    This article will explain and provide workaround to this issue.

Details
Public

The Endpoint Basecamp deployment script would fail when Application Control is enabled due to the following reasons:

 

A. If the enforcement is "Block unrecognized software until it is explicitly allowed",

     This is an expected behavior to block the deployment script.

B. If the enforcement is "Block unrecognized software until it is explicitly allowed" and Maintenance mode is enabled.

      We are aware of this issue and it is currently being worked on to get fixed. You may check the workaround below to be able to proceed with the installation.

     

Workaround

 INSTALLATION

  1. From either the policy or computer level, disable the Application Control before installing.
  2. From the Deep Security Console, go to Administration > System Settings > Trend Micro Vision One and under the Activity Data Forwarding, create a deployment script. 
  3. Install the Endpoint Basecamp Agent using the deployment script. 
  4. Verify the installation is complete, you should now be able to see this computer under the Endpoint Inventory.
  5. Re-enable the Application Control from step 1.
Note: The Application Control module does not affect the ability to send Activity Data(telemetry log) but make sure to allow outbound connection in your firewall/proxy. For the list of urls to allow you may refer to this article.

VERIFCATION

To verify the agent can send Activity Data(telemetry log) do the following:
  1. Select a target computer and make sure to enable the Antimalware module
  2. SSH/RDP to the target computer
  3. Download the EICAR test file on the virtual machine. The file should be quarantined.
  4. On the DSM console, go to Events & Reports > Anti-Malware Events to verify the record of the malware detection. (Note: If no events are showing, need to wait for next heartbeat or click Get Events under the Computer Properties)
  5. Login to the Vision One Console and open the Search App. 
  6. From the Search App, you can search this event by EndpointName or fileName:
Premium
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Rating:
Category:
Deploy; Install
Solution Id:
000284179
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