Unable log in to the Mobile Security (TMMS) Web Console when TLS 1.1 or 1.2 are enabled

Summary

The following error is encountered when trying to log on to the TMMS web console:

"Unable to access server. Check your network connection and try again. If he problem persists, contact your network administrator"

Below is an analysis of this issue:

The cause of the issue is that the Mobile Security server cannot connect to the SQL server due to the TLS version enabled.

Details

To resolve the issue, follow these steps:

Download the database schema here.
Open the SQL Management Studio.
Right-click Database then click Restore Database.
Click Device.
Locate the database file that you downloaded and click OK.
Modify the database name under TMDatabase.ini with the restored database.
Modify TMDatabase.ini by adding the following line:
```
DriverType=MSOLEDBSQL

EncryptEntireData=true
```
Restart the Trend Micro Mobile Security service.
Verify if the database is now visible on the SQL Management Studio. Also verify if the TMMS web console can be accessed access.

Rating:

Category:

Troubleshoot

Solution Id:

000284201

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.