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Unable to access ServerProtect for Linux (SPLX) web console in Red Hat Enterprise Linux (RHEL)

    • Updated:
    • 22 Jan 2021
    • Product/Version:
    • ServerProtect For Linux 3.0
    • Platform:
Summary

SPLX web console cannot be accessed after installation in RHEL 8.3.

The following shows splxhttpd service status:

# /etc/init.d/splxhttpd status

Splxhttpd (pid 2352) is running.

When checking the status using Perl command:

# perl /etc/init.d/splxhttpd status

Splxhttpd is dead, but the subsys is locked. The subsys path is '/var/lock/subsys/splxhttpd'.

After this, splxhttpd is able to start, and the problem is resolved.

# perl /etc/init.d/splxhttpd start
Starting splxhttpd: [ OK ]
ServerProtect for Linux httpd started.

# rpm -qa | grep procps-ng
procps-ng-3.3.15-3.el8.x86_64

Details
Public

This issue is caused by the 'pidof' command being included in 'procps-ng' package in version 3.3.15-3 which acts differently with other older versions.

Normally, when the splxhttpd calls "pidof splxhttpd", it will not return the PID itself. After upgrading 'procps-ng', it shows that the system recognizes the httpd being called, so it will not continue to execute /opt/TrendMicro/SProtectLinux/SPLX.httpd/bin/splxhttpd.

However, when you execute "perl /etc/init.d/splxhttpd start", the system will not get the PID of the process, because "perl" runs the script, and not "splxhttpd". As a result, it will continue to execute /opt/TrendMicro/SProtectLinux/SPLX.httpd/bin/splxhttpd.

Since the upgrade of RHEL 8.3 to 'procps-ng 3.3.15-3' by default, customers easily encounter this issue when installing SPLX normally.

If customers upgrade 'procps-ng' to version 3.3.15-3 on other Red Hat later themselves, they may also encounter this problem.

To resolve this issue choose between these two methods

  1. Roll back the 'procps-ng' package to the version 3.3.15-1.
  2. Apply Hot Fix Build 1639.
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Rating:
Category:
Troubleshoot
Solution Id:
000284220
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