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Performing an uninstall of the Apex One (Mac) Security Agent

    • Updated:
    • 25 Jan 2021
    • Product/Version:
    • Apex One (Mac)
    • Platform:
Summary

This article presents the steps on how to properly uninstall the Apex One (Mac) agent using the uninstaller available in the Apex One (Mac) console.

Details
Public

To uninstall the Apex One (Mac) agent using the available uninstaller:

  1. Download the Apex One (Mac) Uninstallation File.

    For Apex One On-Premise:

    1. Log in to the Apex One console.
    2. Click Plug-ins.
    3. Scroll down to Apex One (Mac) and click Manage Program.
    4. Go to Agents > Agent Setup Files.
    5. Click on the URL under Agent Uninstallation File.

      Agent Uninstallation File

      A file named tmsmuninstall.zip should be downloaded

    For Apex One as a Service:

    1. Log in to the Apex One as a Service console.
    2. Go to Directories > Product Servers.
    3. Click on the URL that has the Display Name for Apex One (Mac) as a Service.

      Display Name for Apex One (Mac) as a Service

    4. Go to Agents > Agent Setup Files.
    5. Click on the URL under Agent Uninstallation File.

      Agent Uninstallation File

      A file named tmsmuninstall.zip should be downloaded.

  2. Extract tmsmuninstall.zip.

    A file named Apex One (Mac) Security Agent Uninstaller should be seen.

  3. Run Apex One (Mac) Security Agent Uninstaller.app.
  4. Click Open in the next window.

    Display Name for Apex One (Mac) as a Service

  5. On the Uninstall Apex One (Mac) Security Agent, click Uninstall.

    Display Name for Apex One (Mac) as a Service

  6. Enter the Uninstall Password and click Continue.

    Display Name for Apex One (Mac) as a Service

     
    Should you not be aware of the uninstall password, please open a case with Trend Micro Technical Support and provide the serverinfo.plist located in /Library/Application Support/TrendMicro/common/conf/ServerInfo.plist.
  7. Wait for the uninstallation to complete.

    Display Name for Apex One (Mac) as a Service

  8. Click Close.

    Display Name for Apex One (Mac) as a Service

For any further concerns, contact Trend Micro Technical Support.

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Category:
Uninstall
Solution Id:
000284227
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