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Resolving Deep Security Kernel Support Package upgrade failure(Event ID:5102)

    • Updated:
    • 6 May 2021
    • Product/Version:
    • Cloud One - Workload Security All
    • Deep Security All
    • Platform:
    • ALL
Summary
Since Deep Security KSP(Kernel Support Package) size grows too fast, the packaging structure of KSP has been changed for size-reduction. The tar and xz were used to obtain a higher compression ratio and as a result, it greatly reduced the package size.
 
Details
Public
The new Kernel Support Package (KSP) uses the tar and xz to reduce the KSP size. This change will be used as well during upgrade, so if tar or xz is not installed, it will cause the KSP upgrade to fail and you will get an alert with Event ID 5102. 
 
If you are encountering any KSP upgrade failure that is caused by size-reduction as below, please refer to the following procedure to accomplish KSP upgrade.
 
Note: 
Event ID: 5102
The keyword in the description is `_modules.tar.xz`.
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cidimage004.png@01D6F405.3C4D21B0

You may refer to the solutions provided below to resolve this failure: 
 
Solution 1
Upgrade the Deep Security Agent version to 20.0.0-1822 or higher.
The Deep Security Agent has tar and xz embedded starting DSA version 20.0.0-1822.

 

Solution 2
1. Install tar and xz, and make sure tar and xz in the environment variable PATH.
2. Restart the agent.
 
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Internal
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Rating:
Category:
Upgrade
Solution Id:
000284493
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