Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Mobile Security for Enterprise (TMMS) Critical Patch release to upgrade Apple Push Notification service (APNs) provider API

    • Updated:
    • 10 Feb 2021
    • Product/Version:
    • Mobile Security For Enterprise 9.8
    • Platform:
Summary

APNs will no longer support the legacy binary protocol after March 31, 2021, which is used in TMMS for Enterprise. A Critical Patch will be released to upgrade APNs provider API.

For more details please refer to the article, Apple Developer: Updated APNs provider API deadline.

Details
Public

Impact on Server and Agent:

TMMS 9.8 which is using the full mode with Local Communication Server will have these issues after March 31, 2021:

All MDM features on iOS devices will not work (remote lock, remote wipe, MDM features in policy, etc).

There will be no impact to:

  • All Android devices
  • TMMS Security Scan Only mode
  • TMMS full mode with Cloud Communication Server

Recommendation for Mitigation:

Upgrade the TMMS server to 9.8 SP5 Critical Patch Build 3128

Download Link:

We appreciate your patience as we are conducting this upgrade to avoid this issue.

Premium
Internal
Partner
Rating:
Category:
Upgrade; Update
Solution Id:
000285597
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.