Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Deep Discovery Director (DDD) Cloud Upgrade Deployment and Maintenance

    • Updated:
    • 11 Mar 2021
    • Product/Version:
    • Deep Discovery Director All
    • Platform:
    • N/A
Summary

Trend Micro Deep Discovery Director (DDD) Cloud version will be undergoing an upgrade deployment and maintenance to apply the latest updates.

Major enhancement for the upgrade deployment:

  • Update license grace period to 30 days in the DDD – Network Analytics as a Service.
Details
Public

Impact during maintenance period

All existing customers with DDD Cloud version will be unable to log on to their DDD Cloud web console during the maintenance period.

 
Please be advised that the downtime for each provision is expected to be around 3 hours within the maintenance period.
 

Maintenance Period

Taipei TimeRegionStart TimeEnd Time
(Batch 1)
2021-02-25 00:00:00
Japan2021-02-25
01:00:00 JST (GMT+9)
2021-02-25
04:00:00 JST(GMT+9)
(Batch 2)
2021-02-25 00:00:00
Singapore2021-02-25
00:00:00 SGT (GMT+8)
2021-02-05
03:00:00 SGT (GMT+8)
(Batch 3)
2021-02-25 10:00:00
Europe2021-02-25
03:00:00 CET (GMT+1)
2021-02-25
06:00:00 CET (GMT+1)
(Batch 4)
2021-02-25 14:00:00
Americas2021-02-24
01:00:00 EST (GMT-5)
2021-02-24
04:00:00 EST (GMT-5)

For support assistance, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Upgrade; SPEC
Solution Id:
000285704
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.