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Agent icon won't appear in system tray due to PccNTMon.exe issue in OfficeScan

    • Updated:
    • 22 Feb 2021
    • Product/Version:
    • OfficeScan All
    • Platform:
Summary

The OfficeScan agent icon disappears from the system tray because the OfficeScan Monitor (PccNTMon.exe) module did not start properly.

Details
Public

To resolve the issue:

  1. Apply OfficeScan XG Build 5272 or later.
  2. Open the ofcscan.ini file in the \PCCSRV\ folder in the OfficeScan server installation directory.
  3. Under the Global Setting section, manually add the AegisDetectPccntmonLaunching key and set its value to "1":

    [Global Setting]
    AegisDetectPccntmonLaunching=1

  4. Save the changes and close the file.
  5. Open the OfficeScan web console and go to the Agents > Global Agent Settings screen.
  6. Click Save to deploy the setting to agents.

    The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:

    Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
    Key: DetectPccntmonLaunching
    Type: DWORD
    Value: 1

  7. Restart the OfficeScan agents.
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Rating:
Category:
Troubleshoot
Solution Id:
000285710
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