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Unable to open ScanMail for Exchange console due to missing SSL certificate

    • Updated:
    • 24 Feb 2021
    • Product/Version:
    • ScanMail for Exchange All
    • Platform:
    • N/A
Summary

When trying to open the ScanMail for Exchange (SMEX) web console, it fails to display. Instead, the screen shows the error message "ERR_CONNECTION_CLOSED".

ERR_CONNECTION_CLOSED

In this scenario, the ScanMail Master Service is confirmed to be running.

Details
Public

Verify the Root Cause

  1. Open the Windows Administrative Tools and click Internet Information Services (IIS).
  2. On the left panel, click Sites.
  3. Right-click SMEX Web Site and click Edit Bindings.
  4. In the SMEX Web Site's IIS Bindings, verify if the SSL certificate is missing. This happens when the SSL certificate used by the SMEX Web Site has been deleted (not caused by Trend Micro product).

    Missing SSL certificate

Solution

  1. Go to Windows Administrative Tools > Internet Information Service (IIS).
  2. On the left panel, expand Sites.
  3. Right-click SMEX Web Site and choose Edit Bindings.

    Edit Bindings

  4. Select the existing Site Binding and click Edit.

    Edit Site Bindings

  5. Change the SSL Certificate and click OK to apply.

    Change SSL Certificate

  6. Access the ScanMail for Exchange web console. It should now open successfully.

    SMEX web console

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000285716
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