Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Preventing Damage Cleanup Services from stopping the Remote Registry Service in Apex One and OfficeScan XG

    • Updated:
    • 1 Mar 2021
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
Summary

By default, Damage Cleanup services in Apex One and OfficeScan XG is configured to stop the Remote Registry service automatically if it is running. This behavior can be stopped by changing the value in the TSC.ini file.

Details
Public

To prevent Damage Cleanup services stopping the Remote Registry service:

  1. Open the TSC.ini file:

    • On Apex One: (Install dir)\Trend Micro\Apex One\PCCSRV\Admin\TSC.ini
    • On OfficeScan XG: (Install dir)\Trend Micro\OfficeScan\PCCSRV\Admin\TSC.ini
  2. Open the file and find the “RemoteRegistry” value and set it to "0". By default, it is 1.

    set RemoteRegistry value to 0

    This will tell Damage Cleanup services not to interfere with the service.

  3. Open the Apex One or OfficeScan web console, go to Agents > Global Agent Settings, scroll to the bottom and click Save.

    This will update the settings for all the agents.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000285809
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.