By default, Damage Cleanup services in Apex One and OfficeScan XG is configured to stop the Remote Registry service automatically if it is running. This behavior can be stopped by changing the value in the TSC.ini file.
To prevent Damage Cleanup services stopping the Remote Registry service:
Open the TSC.ini file:
- On Apex One: (Install dir)\Trend Micro\Apex One\PCCSRV\Admin\TSC.ini
- On OfficeScan XG: (Install dir)\Trend Micro\OfficeScan\PCCSRV\Admin\TSC.ini
Open the file and find the “RemoteRegistry” value and set it to "0". By default, it is 1.
This will tell Damage Cleanup services not to interfere with the service.
Open the Apex One or OfficeScan web console, go to Agents > Global Agent Settings, scroll to the bottom and click Save.
This will update the settings for all the agents.