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Apex One on-premises build crashed during installation caused by PostTmPatch.exe.

    • Updated:
    • 2 Mar 2021
    • Product/Version:
    • Platform:
Summary
When installing Apex One Server, the setup was interrupted by process PostTmPatch.exe.
Details
Public
During the Apex One deployment, there had been reports that the installation would not proceed and the faulting module is PostTmPatch.exe. This had been caused by a timing issue during package extraction of the setup files that had gone missing or was not generated.  It is recommended to re-run the patch again and ensure that the Server OS does not have any pending restart to prevent such occurrence.

 
Faulting application name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56
Faulting module name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56 Exception code: 0xc0000409 Fault offset: 0x00038762
Faulting process ID: 0x206c
Faulting application start time: 0x01d65b6dcf4dd349
Faulting application path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe
Faulting module path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe Report ID: 0d6f3119-c761-11ea-813e-0050569bea26
Faulting package full name:
Faulting package-relative application ID:
If the Issue persists even after the following the recommendation, Kindly collect the Apex One installation setup logs under <Apex One Server Installation Directory> and contact support for further assistance.
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Rating:
Category:
Troubleshoot
Solution Id:
000285819
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