Summary
When installing the Apex One server, the setup is interrupted by the PostTmPatch.exe process.
Details
Root Cause
The issue occurs due to a timing issue during package extraction of the setup files that had gone missing or were not generated.
Logs
Faulting application name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56 Faulting module name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56 Exception code: 0xc0000409 Fault offset: 0x00038762 Faulting process ID: 0x206c Faulting application start time: 0x01d65b6dcf4dd349 Faulting application path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe Faulting module path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe Report ID: 0d6f3119-c761-11ea-813e-0050569bea26 Faulting package full name: Faulting package-relative application ID:
Action Plan
It is recommended to re-run the patch again and ensure that the Server OS does not have any pending restart action, to prevent such occurrence.
If the issue persists, please collect the Apex One installation setup logs under the <Apex One Server Installation Directory> and contact Trend Micro Technical Support for further assistance.
