Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Querying Hotfix deployment details and history in Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Mar 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
    • Windows 7 SP1, Windows 10, Windows 8, Windows 8.1, Server 2008 R2 SP1, Home Server 2011 SP1, SBS 2011 SP1, SBS 2011 Essentials SP1, Server 2012/2012 R2, Server 2012/2012 R2 Essentials, Server 2016 and Server 2019
Summary

WFBS provides the ability to do the following:

  • View hotfix deployment from the management console.
  • View hotfix history from the web console and security agent console.

This article discusses the options on how to query hotfix deployment information and hotfix history for WFBS.

Details
Public
  1. To query hotfix deployment logs, go to Reports > Log Query and select Update Deployment Logs.
  2. Under Type, choose Desktop/Server.
     
    • Logs displayed will not include hotfixes designed to fix only Security Server bugs, it only includes hotfixes to address Security Agent bugs.
    • The initial display of the hotfix deployment logs include timestamp (Date/Time) when the hotfix is installed on the Security Server, name of the hotfix (Hotfix Name) and details.
    • The logs can be exported using Export tool and are saved as DesktopServerHotfix.csv.
     

Log Query: Update Deployment Logs

  • Go to Help > About. This page shows the hotfix history which includes all hotfixes installed on the security server.

Web Console: Hotfix History

  • From the security agent console, you may also view hotfix history by navigating to the Trend Micro icon from the system tray then select Component Versions.

    Security Agent: Hotfix History

     
    Hotfix information can also be found in this registry path:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\HotfixHistory
     
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000285848
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.