Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Excluding USB storage devices and mobile phones in Apex One Device Control

- Updated:
- 27 Apr 2021
- Product/Version:
- Apex Central All
- Apex One All
- Apex One as a Service
- Platform:

Summary

This article presents how to perform a USB Storage and Mobile Device exclusion using the listdeviceinfo.exe tool available in Apex One.

Details

To exclude these devices:

Download the tool from this link.
Extract the tool.
Plug-in the USB Devices or Mobile Devices to be excluded.
Run listdeviceinfo.exe.

The default web browser should open showing the list of the devices with their corresponding details:

For Apex One On-Premise Users

Log in to Apex One.
Go to Agents > Agent Management > Settings > Device Control Settings.
Click Approved devices.
Input the corresponding entries in the new window.
Click the green + button to add multiple devices.
Click Back.
Click Apply to All Agents or Save.

For Apex Central and Apex One as a Service Users

Log in to Apex Central or Apex One as a Service.
Go to Policies > Policy Management.
Select the associated policy.
Go to Device Control and select the associated user account.
Click Allowed USB Devices.
Input the corresponding entries.
Click the green + button to add multiple devices.
Click OK on both Windows.
Click Deploy.

For further concerns, please contact Trend Micro Technical Support.

Rating:

Category:

Configure

Solution Id:

000286159

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.