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Migrating Apex One (Mac) On-Premise agents to Apex One as a Service

    • Updated:
    • 1 Apr 2021
    • Product/Version:
    • Apex One (Mac)
    • Platform:
Summary

This article presents how to properly migrate Apex One (Mac) On-Premise to Apex One as a Service using the move agent tool.

Details
Public

To migrate the agents, do the following:

  1. Log in to Apex One as a Service.
  2. Go to Directories > Product Servers.

    Take note of the URL for Apex One (Mac) as a Service

    URL for Apex One (Mac) as a Service

  3. Log in to Apex One (On-Premise).
  4. Go to Plug-ins.
  5. Look for Apex One (Mac) and click Manage Program.

    Manage Program

  6. On the new page, go to Agents > Agent Management.
  7. Click on the Machine to be migrated.
  8. Go to Manage Agent Tree > Move Agent.

    Move Agent

  9. Enter the following details taken in step 2:

    • Enter the URL as xxxxxx.manage.trendmicro.com
    • Port would be 443

    enter details

  10. On the Agent Management page, Moving Status will be listed as “Pending Transfer”.

    Pending Transfer Status

  11. Wait for migration to complete.
  12. Log in to Apex One as a Service.
  13. Go to Directories > Product Servers.
  14. Click on the URL for Apex One (Mac) as a Service.
  15. On the new window, go to Agents > Agent Management.

    The new agent should be seen on this page.

    new agent

 
Policy migration is not possible with Apex One (Mac). Settings need to be manually set on Apex Central via Policy Management.
 
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Rating:
Category:
Migrate
Solution Id:
000286173
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