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Unable to install Apex One Security Agent on Windows 7 SP1 machine

- Updated:
- 8 Apr 2021
- Product/Version:
- Apex One All
- Platform:
- Windows 7

Summary

The following error message appears when installing the Apex One Security Agent:

InstallShield Wizard Completed
The wizard was interrupted before Trend Micro Apex One Security Agent could be completely installed.

Details

To resolve the issue:

Apply the update for Windows 7 (KB3139923).
Reinstall the Apex One Security Agent.

If the problem persists, manually remove remnants of the Apex One/OfficeScan agent installation by following the steps in this article, and then try reinstalling the Apex One Security Agent again.

For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot; Install

Solution Id:

000286209

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