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Unable to install Apex One Security Agent on Windows 7 SP1 machine

    • Updated:
    • 8 Apr 2021
    • Product/Version:
    • Apex One All
    • Platform:
    • Windows 7
Summary

The following error message appears when installing the Apex One Security Agent:

InstallShield Wizard Completed
The wizard was interrupted before Trend Micro Apex One Security Agent could be completely installed.

Details
Public

To resolve the issue:

  1. Apply the update for Windows 7 (KB3139923).
  2. Reinstall the Apex One Security Agent.
     
    If the problem persists, manually remove remnants of the Apex One/OfficeScan agent installation by following the steps in this article, and then try reinstalling the Apex One Security Agent again.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install
Solution Id:
000286209
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